The best thing to do if you would like to return or exchange an item is to get in touch with us directly by writing to firstname.lastname@example.org (for US and CAD customers please use email@example.com). Our customer service representatives will be able to walk you through the process. You will need to be certain to include the shipping invoice with the package or send us a copy via email.
I would like to return/exchange an item. How can I do that?
- When will I get my refund ?
- Which products can I use in colder temperatures ?
- Which size would fit me best ?
- What should I do if I suspect my package has gone missing or been misdelivered?
- What should I do if I want to cancel or change my order?
- What is the estimated time of arrival (ETA) for a product currently out of stock?