DSA
INFORMATION PURSUANT TO THE DIGITAL SERVICES ACT (DSA)
Realdealcyclephile, s.r.o., with its registered office at Nábrežie slobody 524/5, 020 01 Púchov, Slovakia, Company ID: 46874208, Tax ID: 2023611689, VAT ID: SK2023611689, registered in the Commercial Register maintained by the District Court Trenčín, Section Sro, File No. 27047/R (hereinafter the “Company”), provides the following information regarding the provision of intermediary services in accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council on a Single Market for Digital Services (the “DSA”).
I. Type of Service Provided
The Company provides an intermediary service in the form of a hosting service pursuant to Article 3(iii) of the DSA, enabling recipients of the service to store and make available information in the form of user-generated content through the publication of product and customer reviews.
For the purposes of the DSA, a recipient of the service means any natural or legal person using the intermediary service, particularly for the purpose of seeking or making information available.
II. Single Points of Contact (Articles 11 and 12 DSA)
The Company has established single points of contact exclusively for electronic communication under the DSA, through which the Company may be contacted regarding matters related to the application of the DSA.
The Company shall handle submissions received through these contact points without undue delay and within a reasonable period corresponding to the nature and complexity of the matter concerned.
Point of contact for Member State authorities, the European Commission and the European Board for Digital Services:
info@isadore.com
Point of contact for recipients of the service (including content reporting and complaints):
info@isadore.com
Communication through these contact points may be conducted in Slovak, Czech, or English.
III. Mechanism for Reporting Illegal Content (Article 16 DSA)
The Company enables any natural or legal person to submit a notice regarding information that they consider to constitute illegal content within the meaning of the DSA. Illegal content means any information which, in itself or by reference to an activity, including the sale of products or the provision of services, is not compliant with European Union law or the laws of the Slovak Republic.
For this purpose, the Company has established a reporting mechanism designed to be easily accessible, user-friendly, and capable of receiving notices electronically. This mechanism ensures that notices containing all legally required elements can be properly assessed and that appropriate and timely measures may be taken.
A notice may be submitted through the “Report Content” function available directly next to individual items of user-generated content (reviews, product questions and answers), or by email to: info@isadore.com
A notice should include:
- a sufficiently substantiated explanation of the reasons why the notifier considers the content to be illegal;
- a clear indication of the exact electronic location of the information, such as the precise URL(s);
- the notifier’s name and email address;
- a statement confirming that the notifier acts in good faith and that the information provided is accurate and complete.
By submitting a notice, you confirm that the information provided is, to the best of your knowledge, true, accurate and complete.
The Company assesses notices individually and adopts decisions without undue delay. Following submission, the notifier will receive confirmation of receipt. The Company will inform the notifier of the outcome of its assessment.
IV. Content Moderation and Measures Against Misuse (Articles 14, 17 and 23 DSA)
The conditions governing the publication and moderation of user-generated content are set out in the Company’s General Terms and Conditions available at:
https://isadore.com/terms-conditions
Content moderation (including reviews and product questions and answers) is carried out solely on the basis of individual assessments by authorised representatives of the Company. When making content moderation decisions or applying measures against recipients of the service, the Company acts in a non-discriminatory, non-arbitrary manner and with due professional care.
The Company may adopt the following decisions regarding content or accounts of service recipients (including individuals and entities submitting notices) where it believes that recipients have violated applicable law or these terms:
- a decision to remove information, disable access to it, or restrict its visibility;
- a decision to suspend or terminate the provision of the service, in whole or in part;
- a decision to block, restrict or terminate a recipient’s account.
Where a decision is taken to restrict visibility, remove content or otherwise intervene in content or an account, the Company shall provide the affected recipient with a statement of reasons in accordance with Article 17 DSA, including the reasons for the decision, its legal basis, and the type of measure adopted.
In accordance with Article 23 DSA, the Company may take reasonable and proportionate measures against recipients of the service who repeatedly provide manifestly illegal content or submit manifestly unfounded notices. Such measures may include:
- a warning regarding violation of the rules;
- temporary suspension of the ability to add content (typically for 30 days);
- permanent restriction or termination of the user account.
Such measures shall be applied proportionately, taking into account the nature, severity and frequency of the infringements.
V. Internal Complaint-Handling System and Out-of-Court Dispute Resolution (Articles 20 and 21 DSA)
Affected recipients of the service, including individuals or entities that submitted notices and disagree with a Company decision, may lodge a complaint through the Company’s internal complaint-handling system.
Complaints may be submitted free of charge by email to info@isadore.com within six months of being informed of the contested decision. Complaints are handled in a timely, non-discriminatory, diligent and non-arbitrary manner. Decisions will be communicated to the complainant without undue delay.
Recipients of the service, including individuals or entities that submitted notices, have the right to select any out-of-court dispute settlement body certified pursuant to Article 21 of Regulation (EU) 2022/2065 to resolve disputes relating to such decisions, including complaints that were not resolved through the internal complaint-handling system.
Users may contact the Company with any questions or objections by email at info@isadore.com.
The Company applies these rules objectively, proportionately and without discrimination.
The document is quite long. I can also provide the German (DE) and French (FR) versions in a downloadable Word document if you prefer, rather than posting another 6–8 pages of text here.
