WHAT IS OUR RETURN POLICY?
It is our aim to make you a happy customer of Isadore Apparel and we want you to try on our cycling apparel freely without the stress about choosing the right size.
YOU CAN BUY RANGE OF SIZES, TRY THEM ON IN THE COMFORT OF YOUR HOME AND SEND BACK THE ITEMS THAT DON'T FIT. WE WILL BEAR THE COST OF RETURNING THE ITEMS.
We will rather have you riding our cycling clothing than letting it sit in your wardrobe. So please, take advantage of our free exchanges when needed and our very generous return policy. You can always buy a range of sizes and send back the ones that don't fit for a full refund.
We'll pay for all return standard shipping costs inside EU and worldwide as well. Naturally, we will refund you for the items you will send back with the same payment method as you have used placing your order, as soon as they reach our office.
You can always talk to us at firstname.lastname@example.org and we will arrange an easy exchange or return.
ARE YOU RETURNING FROM UK?
If you wish to change the size or colour of a product, simply place a fresh order for what you need, whilst also returning the item you have bought for a full refund. Please refer to our returns instructions on how to return your item.
RETURN POLICY: In case you are not 100% satisfied with your purchase, the size doesn’t fit you perfectly or you just changed your mind, you have the right to whitdraw from your order within 45 days of receipt (physical possession of the last good) without giving any reason.
CAN I ASK FOR A REFUND AND HOW LONG DOES IT TAKE TO RECEIVE FULL REFUND?
45 DAYS = FULL REFUND
Your right for a refund is recognized up to 45 days of receipt (physical possession of the last good), we’ll issue your refund to whatever payment method you used.
REFUND POLICY: Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 45 days of receipt (physical possession of the last good).
CANCELATION POLICY: You have the right to cancel your order within 45 days of receipt (physical possession of the last good) without giving any reason. You can cancel your order at anytime. However, once your order has been shipped you have to ship it back to Isadore Apparel office address at our costs. Once the canceled order will arrive at our office we will procceed with the refund of your canceled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.
If you are going to return, exchange or cancel your order, please notify us by email at email@example.com.