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When will I get my refund ?
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You will get a refund as soon as the package arrives.
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Which products can I use in lower temperatures ?
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We offer a wide range of winter clothes from Merino Membrane Shofshell Jackets, Long sleeve jerseys to Thermerino jerseys and a lot more accressories, which help you stay warm during tough conditions.
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Which size would fit me best ?
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Please use the sizing guide listed on the website. If you are still not sure feel free to contact us for further information.
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What should I do in case, the package has not been delivered on time ?
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Get in touch with us, if the package has not been delivered in one week since the order was placed.
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What is the estimated time of arrival (ETA) for a product currently out of stock ?
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You can sign in for an email notification on the website. Therefore you will be informed when restocked.
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I would like to cancel/amend the order.
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Feel free to contact us on hello@isadoreapparel.com as soon as you change your mind.
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I would like to return/exchange an item. How should I proceed ?
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Please contact our customer service at hello@isadoreapparel.com and they will provide you with return shipping label in no time.
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