TERMS & CONDITIONS
By using this website, you agree to the following terms and conditions of use.If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Isadore Apparel via [email protected].
Isadore Apparel reserves the right to change these terms at any time.
INDEMNIFICATION: User agrees to defend, indemnify and hold harmless Isadore Apparel, its employees, directors, contractors and agents from and against any third party claim, damages, costs and expenses (including attorneys' fees), arising from or related to use of this website.
Isadore Apparel does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Isadore Apparel is not responsible for any damages that may result from misrepresentation of age by a user of our website.
LIABILITIES ISSUES: Customer Acknowledges that sellers shall not be liable for any direct, indirect, incidental, special, conseqential or exemplare damages, including but not limited to, damages for loss of profit, goodwill, or other intangible losses (even if the seller has been advised of the possibilty of such damages), or personal injuries or death resulting from use or sale of the seller's merchandise.
CONDITIONS OF USE: Isadore Apparel as a convenience to you, grants you access to its website www.isadore.com. You may access and use the site only in accordance with all applicable laws and regulations and with these Conditions of Use. You acknowledge and agree that Isadore apparel, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Sites. Any unauthorized use of the site will terminate the permission or license granted by these Conditions of Use, will result in you being banned from use of the site, and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes.
The Content and the site, as well as the selection and arrangement thereof, are the sole property of Isadore Apparel
TRADEMARKS: All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Sites are proprietary to Isadore Apparel and Realdealcyclephile s.r.o.
SUBSCRIPTION: By manually subscribing to Isadore Apparel newsletter you agree to receive promotional inofmation from Isaodore Apparel to your email address. You can unsubscribe from receiving this newsletter any time by clicking ''unsubscribe'' in the lower part of each newsletter sent by Isadore Apparel.
Isadore offers FREE standard EU shipping on any order over €150.
You can track your order at any time, simply by logging into your account or clicking on the tracking number received in your shipment confirmation email. Please note that your package will be shipped from Slovakia, Europe. Therefore, for your package to be processed and arrive, allow 2 business days when shipping to Slovakia, 3-4 business days when shipping within EU, 10 - 14 business days when shipping outside of Europe. In addition we offer express shipping for applicable charges. These charges will be always reflected in you shopping basket checkout.
We can dispatch orders on working days only. International package will be subject to customs/duties charges. Isadoreapparel is not responsible for customs/duties charges. These costs are determined by your local customs office. Isadoreapparel cannot determine, in advance, what these fees will be.
All orders within EU are shipped with GLS standard courier service or Express delivery service. On Orders received outside EU ( Switzerland, Norway, U.S., Asia etc.) we can ship only with Express delivery service.
Shipping costs to europe:
Continental EU: 4 to 5 business days - €10
UK: 5 business days - £4.5
Slovakia: 1 business day FREE or collect from Pradiaren - Bratislava Community Hub when items are available in store.
Czech Republic: 2 business days - €7
Switzerland/Norway: 2 business days - €15
Express delivery EU: 1-2 business days - €20
Shipping costs rest of the world:
We ship to most countries in the world with FedEx/TNT/DHL
Approximately 3-4 business days - €20
Isadore offers FREE standard EU shipping on any order over €150.
(All delivery methods come with insurance and the ability to Track&Trace)
Do I have to pay customs fees or taxes on an international order?
Customers from the UK are serviced via our local fulfilment centre. There are no extra taxes and duties charged.
Customers from Switzerland are covered and customs are already paid upon delivery.
For customers from countries other than those mentioned above customs fees and duties are not included in the prices of our products or the shipping fees, so if you are shopping from outside the EU you may have to pay them. Customs charges will be generated once your package enters your country and you are responsible for paying any customs or duty fees associated to your order. Unfortunately, we cannot provide an estimate as the fees vary for every country, order, and delivery service.
Please note that the customs fees and duties are non-refundable.
PAYMENT, PRICING & INVOICE
All our website financial transactions are handled throught our payment service providers, Adyen - Visa, MasterCard, American Express or PayPal
Prices for products are quoted on our website in Euro/GBP/USD/JPY/CZK/CHF/CNY. In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
The prices on the website include all value added taxes (where applicable).
Payment for all products must be made by credit, debit card or PayPal. We can not view and have no access to data on your card.
Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.
WEBSITE AND PAYMENT SECURITY: All information is transmitted via an encrypted connection certified by PayPal or Adyen. We begin to process your order upon Paypal's / Adyens' authorization of the transaction.
INVOICE: Shortly after submiting your order, you will be notified about your purchase via email from our email address [email protected]. You will always receive full commercial invoice together with your shipment.
DISCOUNT OFFERS AND ITS USAGE: Purchaser is able to apply a discount offered within the marketing activities of the Seller.It is not possible to combine multiple discount offers if not stated otherwise.
RETURNS & EXCHANGES
30-day no-questions-asked return. If you are not 100% satisfied with your purchase, the size doesn’t fit correctly or you’ve simply changed your mind then please follow the link and process your return via MyOrder. You are liable for any damage resulting from the repackaging and return process.
RETURN POLICY: In case you are not 100% satisfied with your purchase, the size doesn’t fit you perfectly or you just changed your mind, your right for a refund is recognized up to 30 days of receipt (physical possession of the last good).
REFUND POLICY: Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we can not give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 30 days of receipt (physical possession of the last good).
CANCELATION POLICY: You can cancel your order at anytime. However, once your order has been shipped you have to ship it back to Isadore Apparel office address and we will bear the cost of returning the goods. Once the canceled order will arrive at our office we will procceed with the refund of your canceled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.
IF YOU ARE GOING TO RETURN, EXCHANGE OR CANCEL YOUR ORDER, PLEASE NOTIFY US BY EMAIL AT [email protected]
RIGHT OF WITHDRAWAL: You have the right to cancel your order within 30 days without giving any reason. The withdrawal period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us within 30 days on [email protected], +421 42 321 1238 or To Realdealcyclephile s.r.o. / Isadore Apparel, Nabrezie slobody 524, 02001 Puchov, Slovakia of your decision to withdraw from this order by an unequivocal statement (e.g. a letter sent bypost, fax or e-mail).You may use the attached model of withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us in Realdealcyclephile s.r.o. / Isadore Apparel, Nabrezie slobody 524, 02001 Puchov, Slovakia without undue delay and in any event not later than 30 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. We will bear the cost of returning the goods.
Effects of withdrawal: If you withdraw from this order, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
In case you want to cancel your order, please complete and return this form:
To Realdealcyclephile s.r.o. / Isadore Apparel
Nabrezie slobody 524
I/We (*) hereby give notice that I/We (*) withdraw from my/our(*) contract of sale of following goods (*)/for the provision of the folowing service (*),
Ordered on(*)/received on (*),
Name of cunsumer(s),
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper),
(*) Delete as appropriate
Isadore Apparel guarantees full confidentaility.
Isadore Apparel does not collect, store, or share personal or payment information, except those necessary to process your order. We will not give away, sell, or trade your personal information. You can request all your personal data removal here: [email protected]
Manually subscribing to Isadore Apparel newsletter you agree to receive promotional inofmation from Isaodore Apparel to your email address. You can unsubscribe from receiving this newsletter any time by clicking ''unsubscribe'' in the lower part of each newsletter sent by Isadore Apparel
USER INFORMATION COLLECTED BY ISADORE APPAREL: Full name and surname / company name, Address, Email address
YOU HAVE FULL RIGHT TO REQUEST ALL YOUR PERSONAL DATA REMOVAL HERE: [email protected]
COOKIES: Like many websites, Isadore Apparel utilizes “cookies” to maintain a record of your visit to the site and your use of the Services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Isadore Apprel with personal information.
Cookies help Isadore Apparel to improve the site and services, and to deliver more personalized service by enabling Isadore Apparel to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services.
Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Isadore Apparel cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services.
It is our aim to make you a HAPPY CUSTOMER OF ISADOREAPPREL. We can however, not guarantee that the garment will last forever!
Goods sold by isadore.com are covered under the Slovak Consumer Guarantees Law. We guarantee all purchased goods are of the quality represented and will be replaced or repaired if found detective, that is the usual procedure. At Isadore Apparel, ANY MANUFACTURING DEFECT YOU NOTE ON YOUR GARMENT WITHIN THE FIRST 7 DAYS ON THE BIKE, NO QUESTIONS ASKED, WE SIMPLY EXCHANGE IT FOR A NEW ONE.
Naturally, as any other product, Isadore apparel does wear out.
Depending on the way one takes care of the product (always check the wash instructions), this will occur sooner or later. In the meantime, if a thread breaks, we can repair it and if you crash, we might be able to repair it. But, when, eventually, the material does wear out, we cannot repair it. The majority of the repairs we do, ARE FREE OF CHARGE. If you need a repair on any of your Isadore garment, Please send us a short report describing the issue (pictures are welcome as well) to this email address: [email protected] We will try to determine as quick as possible, whether we will be able to help you.
USER GENERATED CONTENT
Isadore Apparel does not claim any ownership rights in the text, files, images, photos, video, sounds, musical works, works of authorship, applications, or any other materials (collectively, "Content") that you post on or through the Isadore Apparel Website. After posting your Content to the Isadore Apparel Website, you continue to retain any such rights that you may have in your Content, subject to the limited license herein. By displaying or publishing ("posting") any Content on or through the Isadore Apparel Website, you hereby grant to Isadore Apparel a limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce, and distribute such Content solely on or through the Isadore Apparel Website, including without limitation distributing part or all of the Isadore Apparel Website in any media formats and through any media channels, except Content marked "private" will not be distributed outside the Isadore Apparel Website. This limited license does not grant Isadore Apparel the right to sell or otherwise distribute your Content outside of the Isadore Apparel Website. After you remove your Content from the Isadore Apparel Website we will cease distribution as soon as practicable, and at such time when distribution ceases, the license will terminate. If after we have distributed your Content outside the Isadore Apparel Website you change the Content's privacy setting to "private," we will cease distribution of such "private" Content outside the Isadore Apparel Website as soon as practicable after you make the change.
If at any time you wish to remove your submitted Content from this site, please email [email protected].
The license you grant to Isadore Apparel is non-exclusive (meaning you are free to license your Content to anyone else in addition to Isadore Apparel), fully-paid and royalty-free (meaning that Isadore Apparel is not required to pay you for the use on the Isadore Apparel Website of the Content that you post), sublicensable (so that Isadore Apparel is able to use its affiliates, subcontractors and other partners such as Internet content delivery networks and wireless carriers to provide the Isadore Apparel Website), and worldwide (because the Internet and the Isadore Apparel Website are global in reach).
You represent and warrant that: (i) you own the Content posted by you on or through the Isadore Apparel Website or otherwise have the right to grant the license set forth in this Section 6, and (ii) the posting of your Content on or through the Isadore Apparel Website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. You agree to pay for all royalties, fees, and any other monies owing any person or entity by reason of any Content posted by you on or through the Isadore Apparel Website.
The Isadore Apparel Website contain Content of Isadore Apparel ("Isadore Content"). Isadore Content is protected by copyright, trademark, patent, trade secret and other laws, and Isadore Apparel owns and retains all rights in the Isadore Apparel Content and the Isadore Apparel Website. Alternative hereby grants you a limited, revocable, nonsublicensable license to reproduce and display the Isadore Apparel Content (excluding any software code) solely for your personal use in connection with viewing the Isadore Apparel Website and using the Isadore Apparel Website.
The Isadore Apparel Website contains Content of Users and other Isadore Apparel licensors. Except as provided within this Agreement, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Isadore Apparel Website.
Isadore Apparel may reject, refuse to post or delete any Content for any or no reason, including Content that in the sole judgment of Isadore Apparel violates this Agreement or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity. Isadore Apparel assumes no responsibility for monitoring the Isadore Apparel Website for inappropriate Content or conduct. If at any time Isadore Apparel chooses, in its sole discretion, to monitor the Isadore Apparel Website, Isadore Apparel nonetheless assumes no responsibility for the Content, no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the User submitting any such Content.
You are solely responsible for the Content that you post on or through any of the Isadore Apparel Website, and any material or information that you transmit to other Members and for your interactions with other Users.
Monday to Friday
8am - 4pm
Feel free to write us an email anytime and we will get back to you soon.
TELEPHONE CONTACT: +421 42 321 1238
Nábrežie slobody 524
020 01 Púchov